SHIPPING, WARRANTY, RETURNS

The Goods are shipped from the Republic of Kazakhstan. Orders within Kazakhstan and Eurasian Economic Union shall be processed within 5 business days after from the moment of receiving the payment from the Customer and shall be shipped via CDEK service by default. All other international orders shall be processed within 10 business days from the moment of receiving the payment from the Customer, and shall be shipped via DHL/UPS/FEDEX or another shipping agent agreed by the parties.
The Customer is welcome to request shipment via any other service that is operating on the territory of Republic of Kazakhstan. To do so, please, contact our customer support at care.zzkz@gmail.com.
Please, not that delivery times may vary depending on your location.
ZigZag-KZ shall not be held viable for any delays in delivery due to a carrier’s fault, but we will gladly offer our assistance to mitigate such situations.

All our products have a warranty that covers manufacture defects of the product. Our warranty does not cover any resale products and is valid only for the original owners of products purchased from our official website/authorized retailer.

Please, see the warranty time for each product below.

• EGER Electronic Game Calls – one year limited warranty from the date of purchase;
• EGER External Speakers – one year limited warranty from the date of purchase;
• Extension cables, split cables and power cables – 30-day limited warranty from the date of purchase;
• Accessory bags and phone covers – 30-day limited warranty from the date of purchase.

Please, note that the Warranty does not cover normal wear and tear. The Warranty shall be deemed void if the Customer fails to provide a valid proof of purchase, such as an electronic receipt. The Warranty shall be deemed void if the serial number of the electronic product is damaged and/or illegible. The Warranty shall also be deemed void if the product has suffered any physical damage, intentional and/or accidental (including, but not limited to fall damage, water damage, incorrect use and/or operation out of accord with the user guide, damage caused due to the improper connection of batteries or external power sources). The Warranty shall also be deemed void if the product has undergone any unauthorized disassembly, repairs or modification.

Please, also note that we are happy to offer a repair service for all our electronic devices regardless of the warranty period. If the product is past the warranty period all repairs and spare parts will be provided at the expense of the Customer.

Please, contact our Customer service before shipping.

The Customers may return any product purchased from our official website within 14 days from the date of purchase. The Customer shall provide a valid proof of purchase, such as an electronic receipt. Products must be returned in their original condition with serial number, if any, intact, with the original packaging, user manual and other accessories. Used and/or damaged products shall not be accepted for return. We reserve the right not to accept any return if the product shows any signs of wear or has been used or altered from its original condition in any way.
To return a product, please, contact our customer service at care.zzkz@gmail.com.